Shipping Policy

At WYNHER, we're committed to getting your order to you as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 working days (Monday to Friday, excluding bank holidays). During busy periods, product launches or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable).

UK Delivery

We currently ship throughout the United Kingdom.

Estimated delivery times:

• Standard Delivery: 2–5 working days after dispatch.

• Express Delivery: Where available, delivery times will be displayed at checkout.

Please note that delivery timeframes are estimates and may vary due to courier delays or circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your selected delivery method and destination.

Any free delivery promotions will be clearly displayed on our website and may be subject to minimum order values.

Incorrect Shipping Information

Please ensure your delivery address is correct before completing your order. We cannot accept responsibility for delays or additional charges resulting from incorrect or incomplete address details provided at checkout.

If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to amend your details before dispatch, we cannot guarantee changes once your order has entered our fulfilment process.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we will work with the courier to investigate.

Orders are considered lost only after the courier's investigation has been completed. Replacement or refund decisions will be made in accordance with your statutory consumer rights.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photographs of the packaging and items received. We will assess the issue and arrange an appropriate resolution where applicable.

International Shipping

We currently ship within the United Kingdom only. If international shipping becomes available, this policy will be updated accordingly.

Contact Us

If you have any questions about your order or delivery, please contact our customer support team using the contact details provided on our website. We're always happy to help.